Lack of Clarity | Online Training
I don’t know. Three simple little words that sometimes feel very difficult to say, especially when you’re dealing with a customer. You don’t need to know everything: you just need to know how to manage not knowing with professionalism and skill. This workplace training course will give you everything you need, so you can admit when you don’t have an answer and boost your customer service skills in the process.
• Communicate honestly and confidently with customers • Maintain your professional credibility while acknowledging you don’t have an answer• Use available resources to solve a customer’s problem
In this customer service training course, you’ll learn strategies to solve customer problems honestly, efficiently, and with confidence, no matter what the question. It all starts with communicating and maintaining your professional credibility even when admitting you don’t have all the answers. Then you’ll learn how to use available resources to ultimately solve a customer's problem.
Sometimes people need this kind of ‘lack of clarity’ training in order to admit to themselves the real truth. You don’t have all the answers. But admitting it is a good thing, and a valuable skill. This course is useful for everyone, especially those in customer service and those who train them.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
