Clear Communication | Online Training
In customer service, any miscommunication is likely to come at a cost, as well as being very frustrating for everyone involved. Without clear communication, you're unlikely to understand and fulfil a customer's needs or fix a problem they have. This clear communication training course will teach you how to speak to your customers with clarity and leave no ambiguity, lessening the chance for things to go wrong.
• Recognise the benefits of clear communication in customer service • Warm up vocally to achieve vocal clarity • Demonstrate ways to communicate clearly with customers
In this online training course, you'll learn the benefits of clear communication and how to warm up your voice and articulators to ensure customers understand exactly what you are saying. You'll also learn techniques to steer customer interactions so they can be as efficient and effective as possible.
A key part of our collection of customer service training courses, this course is suitable for anyone in a customer-facing job or customer service. You'll come away from this with practical steps you can take daily to improve your communication.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
