Showing Empathy | Online Courses
Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize and respond to your customers’ feelings. There are so many benefits of developing customer empathy. You’ll be able to understand people better, deal with conflict, and notice body language cues. There are also lots of simple techniques you can use to increase empathy in your customer interactions, such as active listening and choosing the right phrases to say.
• Explain the difference between empathy and sympathy• Recognise different types of empathy• Explain the benefits of using empathy in customer service• Apply techniques to increase empathy with customers
This customer service training course will show you how to recognize different types of empathy and understand how empathy is different from sympathy so you can respond to customers in the right way. You’ll also learn about the benefits of using empathy in customer service, and how to apply techniques to increase empathy with customers.
This online training course is for anyone working in customer service who would like to find out more about empathy skills.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
