Complaints Handling Course | Online Training
Complaints are good for business. It’s true. They’re a chance for you and your company to shine. You just need to know how to handle them correctly. Complaints give you the opportunity to show off your top-notch customer service skills and keep your customers smiling. They help you improve your services and highlight where you can make your customer experience even better. Complaints handling is an essential skill in business and can turn a disgruntled complainer into a loyal customer for life.
• Recognise common customer complaints and the best way to handle them• Listen and communicate calmly and clearly to resolve problems • Turn a challenging situation into a positive customer experience
This complaints handling training course provides guidance on different types of customer complaints and how best to deal with them. You’ll learn to listen and communicate calmly and clearly to make sure the problem gets resolved, whatever the complaint. Turning a challenging situation into a positive customer experience is a great skill. We’ll show you just how to do it.
Customers can be unpredictable at times, so complaints handling courses are vital to help you improve your customer service skills. This course will give you essential skills in dealing with customer complaints, so it’s suitable for anyone who works directly with customers or is responsible for customer service training.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
