Understanding the Customer | Online Training
The best way to give your customers great service is by understanding them inside out. Now, you’re thinking, ‘Great. I’ll just ask them what they want.’ But it’s not that easy. People often don’t know what they want, so you’ll need to use a variety of techniques to find out more about your customers. By understanding the customer, you’ll be able to go beyond their expectations to deliver fantastic service. Knowing who your customers are and what they care about will help you get into your customers’ heads and see things from their perspective.
• Identify who your customers are• Recognise what your customers need• Be able to use a variety of methods to conduct customer research
This course will look at several ways to carry out customer research, so you can get the full picture of your customers and work on building relationships with them. It’ll help you recognise who your customers are and recognise what they need.
This online training course will benefit anyone who deals with customers at any level.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.
