Skills Council of Canada

Assessment to determine skill gaps

911 Dispatcher

Test Description

This test measures the candidate’s ability to receive and prioritize emergency and non-emergency calls, dispatch calls to the appropriate departments, advise callers on the best course of action, and maintain electronic records and activity logs.

Subject Areas

911 Emergency Dispatcher
Chat Simulation
Data Checking
Logical Thinking
MS Office Simulation (Excel, Word)
Typing Contact Data Entry (Audio)

Positions

It can be used to evaluate the performance potential of candidates for the following positions: 911 Operator, Communications Operator, and Public Safety Dispatcher.

Each assessment provides an overview of your job role skills. This includes the essential, soft and technical skills? Assessments can be customized to create more difficult, complex evaluations.

What are the essential skills?

Active listening
Clear communication
Ability to multitask
Critical thinking
Problem-solving
Attention to detail
Ability to remain calm under pressure
Empathy
Knowledge of emergency procedures
Ability to work in a fast-paced environment

What are the soft skills?

Strong communication skills
Active listening abilities
Ability to remain calm under pressure
Empathy and compassion
Critical thinking and problem-solving skills
Attention to detail
Multitasking abilities
Ability to work well in a team
Adaptability and flexibility
Customer service skills

What are the technical skills?

Ability to operate computer-aided dispatch (CAD) systems
Proficiency in using two-way radios and other communication equipment
Knowledge of emergency response protocols and procedures
Ability to multitask and prioritize tasks in a fast-paced environment
Strong typing and data entry skills
Ability to remain calm and composed under pressure
Excellent listening and communication skills
Knowledge of geography and street layouts in the service area
Ability to accurately assess and relay information to emergency responders
Familiarity with medical and technical terminology used in emergency situations

Why is an assessment important?

Assessments are important for many reasons, both in educational and professional settings. Here are some of the key reasons why assessments are important:

Measure Learning: Assessments are used to measure the level of learning that has occurred, allowing instructors and employers to identify strengths and weaknesses in a student or employee's knowledge and skills.
Identify Gaps: Assessments can also help identify gaps in learning or performance, allowing instructors and employers to provide targeted support and resources to address those gaps.
Evaluate Effectiveness: Assessments can help evaluate the effectiveness of teaching methods, training programs, or learning materials, allowing instructors and employers to make data-driven decisions to improve their offerings.
Provide Feedback: Assessments provide valuable feedback to both students and employees, helping them understand their progress and identify areas for improvement. This feedback can motivate individuals to work harder and achieve their goals.
Support Decision Making: Assessments can also be used to support decision-making processes, such as hiring decisions or admission to academic programs.
Standardize Processes: Assessments help standardize processes and ensure that all students or employees are evaluated using the same criteria, making it easier to compare results across individuals or groups.

Improved Hiring Efficiency

Customizable assessments, companies can efficiently and effectively evaluate candidates' skills, knowledge, and abilities, reducing the time and resources required for hiring.

Accurate Candidate Evaluation

Comprehensive testing and assessment platform provides accurate and objective insights into candidates' skills, knowledge, and abilities, enabling companies to make informed hiring decisions based on objective data.

Customizable Assessments

Platform allows companies to create and customize assessments tailored to their specific job requirements and skill sets, ensuring that they are evaluating candidates based on the skills that are most critical to their business.

Enhanced Employee Performance

Platform includes a range of assessments and training programs designed to improve employee skills and knowledge, helping companies build a more skilled and capable workforce. By identifying skill gaps and providing targeted training, companies can improve employee performance and productivity.

Accurate Results

Proprietary algorithm guarantees that your assessments are accurate and unbiased, eliminating any potential for human error or bias. This means that you can confidently make informed decisions about your candidates, knowing that the results are based solely on their skills and abilities.

Access Pre-Paid Assessments

At Skills Council of Canada, we're dedicated to empowering individuals from vulnerable communities to realize their career aspirations. Part of our commitment includes providing access to job-role and subject-based assessments to identify and address skill gaps. We deliver these services exclusively through our partner organizations that serve vulnerable populations. To avail of these pre-funded services, your organization needs to partner with us and demonstrate your commitment to serving vulnerable communities in need of support.

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