Skills Council of Canada

Assessment to determine skill gaps

Account Representative

Client Interaction Skills Test

This test measures the candidate’s ability to work with a number of clients, meeting client demands and interacting with them professionally. The test covers several subject areas:

MS Office

Assesses the candidate’s proficiency in using MS Office applications such as Word, Excel, and PowerPoint.

Management Skills and Time Management

Evaluates the candidate’s ability to manage time effectively and prioritize tasks. Also assesses their leadership and decision-making skills.

Customer Service and Sales Concepts

Tests the candidate’s knowledge of customer service principles and sales concepts, as well as their ability to handle customer complaints and inquiries.

Overall, this test can be used to evaluate the performance potential of candidates for the following positions: Customer Support Agent, Registered Representative, or Customer’s Broker.

Each assessment provides an overview of your job role skills. This includes the essential, soft and technical skills? Assessments can be customized to create more difficult, complex evaluations.

What are the essential skills?

Excellent communication skills
Strong interpersonal skills
Ability to build and maintain relationships with clients
Sales and negotiation skills
Attention to detail
Time management and organizational skills
Ability to work independently and as part of a team
Problem-solving and critical thinking skills
Proficiency in computer software and technology
Knowledge of industry trends and regulations

What are the soft skills?

Communication skills,
Interpersonal skills,
Active listening,
Problem-solving skills,
Time management,
Adaptability,
Customer service skills,
Sales skills,
Attention to detail,
Teamwork.

What are the technical skills?

Proficiency in Microsoft Office Suite
Knowledge of CRM software
Familiarity with sales and marketing techniques
Ability to analyze data and generate reports
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Understanding of financial and accounting principles
Experience with customer service and problem-solving
Knowledge of industry-specific regulations and compliance
Ability to adapt to new technologies and software quickly

Why is an assessment important?

Assessments are important for many reasons, both in educational and professional settings. Here are some of the key reasons why assessments are important:

Measure Learning: Assessments are used to measure the level of learning that has occurred, allowing instructors and employers to identify strengths and weaknesses in a student or employee's knowledge and skills.
Identify Gaps: Assessments can also help identify gaps in learning or performance, allowing instructors and employers to provide targeted support and resources to address those gaps.
Evaluate Effectiveness: Assessments can help evaluate the effectiveness of teaching methods, training programs, or learning materials, allowing instructors and employers to make data-driven decisions to improve their offerings.
Provide Feedback: Assessments provide valuable feedback to both students and employees, helping them understand their progress and identify areas for improvement. This feedback can motivate individuals to work harder and achieve their goals.
Support Decision Making: Assessments can also be used to support decision-making processes, such as hiring decisions or admission to academic programs.
Standardize Processes: Assessments help standardize processes and ensure that all students or employees are evaluated using the same criteria, making it easier to compare results across individuals or groups.

Improved Hiring Efficiency

Customizable assessments, companies can efficiently and effectively evaluate candidates' skills, knowledge, and abilities, reducing the time and resources required for hiring.

Accurate Candidate Evaluation

Comprehensive testing and assessment platform provides accurate and objective insights into candidates' skills, knowledge, and abilities, enabling companies to make informed hiring decisions based on objective data.

Customizable Assessments

Platform allows companies to create and customize assessments tailored to their specific job requirements and skill sets, ensuring that they are evaluating candidates based on the skills that are most critical to their business.

Enhanced Employee Performance

Platform includes a range of assessments and training programs designed to improve employee skills and knowledge, helping companies build a more skilled and capable workforce. By identifying skill gaps and providing targeted training, companies can improve employee performance and productivity.

Accurate Results

Proprietary algorithm guarantees that your assessments are accurate and unbiased, eliminating any potential for human error or bias. This means that you can confidently make informed decisions about your candidates, knowing that the results are based solely on their skills and abilities.

Access Pre-Paid Assessments

At Skills Council of Canada, we're dedicated to empowering individuals from vulnerable communities to realize their career aspirations. Part of our commitment includes providing access to job-role and subject-based assessments to identify and address skill gaps. We deliver these services exclusively through our partner organizations that serve vulnerable populations. To avail of these pre-funded services, your organization needs to partner with us and demonstrate your commitment to serving vulnerable communities in need of support.

Become a partner