Skills Council of Canada

Assessment to determine skill gaps

Administrative Assistant

Customer Service and Administrative Skills Test

This test measures the candidate’s ability to efficiently handle customers on the phone, by e-mail, or meeting face-to-face, and to efficiently and effectively perform administrative tasks using various computer applications. The test covers several subject areas:

Customer Service and Call Center Skills

The candidate's ability to handle customer inquiries, complaints, and requests in a professional and efficient manner will be evaluated. The test will also assess their ability to work in a call center environment.

Front Desk and Event Planning Skills

The candidate's ability to manage front desk operations and plan events will be evaluated. This includes their ability to greet visitors, answer phones, and schedule appointments. The test will also assess their ability to plan and execute events.

MS Office Simulation

The candidate's proficiency in using Microsoft Office applications such as Word, Outlook, Excel, and Power Point will be evaluated through a simulation. The test will assess their ability to efficiently and effectively perform administrative tasks using these applications.

This test can be used to evaluate the performance potential of candidates for the following positions: Office Assistant, Assistant Manager, and Executive Assistant.

Each assessment provides an overview of your job role skills. This includes the essential, soft and technical skills? Assessments can be customized to create more difficult, complex evaluations.

What are the essential skills?

Organizational skills
Time management skills
Communication skills
Attention to detail
Computer literacy
Multitasking abilities
Problem-solving skills
Customer service skills
Ability to work independently
Flexibility and adaptability

What are the soft skills?

Communication
Organization
Time management
Attention to detail
Adaptability
Problem-solving
Interpersonal skills
Multitasking
Professionalism
Teamwork

What are the technical skills?

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of office equipment (fax machines, copiers, printers)
Ability to manage multiple calendars and schedules
Strong typing and data entry skills
Familiarity with basic accounting and bookkeeping principles
Excellent organizational and time management skills
Knowledge of project management software (e.g. Asana, Trello)
Ability to conduct research and compile data
Experience with customer service and communication skills
Understanding of basic office procedures and protocols

Why is an assessment important?

Assessments are important for many reasons, both in educational and professional settings. Here are some of the key reasons why assessments are important:

Measure Learning: Assessments are used to measure the level of learning that has occurred, allowing instructors and employers to identify strengths and weaknesses in a student or employee's knowledge and skills.
Identify Gaps: Assessments can also help identify gaps in learning or performance, allowing instructors and employers to provide targeted support and resources to address those gaps.
Evaluate Effectiveness: Assessments can help evaluate the effectiveness of teaching methods, training programs, or learning materials, allowing instructors and employers to make data-driven decisions to improve their offerings.
Provide Feedback: Assessments provide valuable feedback to both students and employees, helping them understand their progress and identify areas for improvement. This feedback can motivate individuals to work harder and achieve their goals.
Support Decision Making: Assessments can also be used to support decision-making processes, such as hiring decisions or admission to academic programs.
Standardize Processes: Assessments help standardize processes and ensure that all students or employees are evaluated using the same criteria, making it easier to compare results across individuals or groups.

Improved Hiring Efficiency

Customizable assessments, companies can efficiently and effectively evaluate candidates' skills, knowledge, and abilities, reducing the time and resources required for hiring.

Accurate Candidate Evaluation

Comprehensive testing and assessment platform provides accurate and objective insights into candidates' skills, knowledge, and abilities, enabling companies to make informed hiring decisions based on objective data.

Customizable Assessments

Platform allows companies to create and customize assessments tailored to their specific job requirements and skill sets, ensuring that they are evaluating candidates based on the skills that are most critical to their business.

Enhanced Employee Performance

Platform includes a range of assessments and training programs designed to improve employee skills and knowledge, helping companies build a more skilled and capable workforce. By identifying skill gaps and providing targeted training, companies can improve employee performance and productivity.

Accurate Results

Proprietary algorithm guarantees that your assessments are accurate and unbiased, eliminating any potential for human error or bias. This means that you can confidently make informed decisions about your candidates, knowing that the results are based solely on their skills and abilities.

Access Pre-Paid Assessments

At Skills Council of Canada, we're dedicated to empowering individuals from vulnerable communities to realize their career aspirations. Part of our commitment includes providing access to job-role and subject-based assessments to identify and address skill gaps. We deliver these services exclusively through our partner organizations that serve vulnerable populations. To avail of these pre-funded services, your organization needs to partner with us and demonstrate your commitment to serving vulnerable communities in need of support.

Become a partner