This test measures the candidate’s ability to provide customer support by:
Answering the queries of clients
Facilitating and resolving customer complaints
Effectively explaining the company’s products and services
Maintaining good company image
The candidate will be evaluated based on their performance in these areas.
Each assessment provides an overview of your job role skills. This includes the essential, soft and technical skills? Assessments can be customized to create more difficult, complex evaluations.
What are the essential skills?
Excellent communication skills
Active listening skills
Ability to multitask
Strong problem-solving skills
Patience and empathy
Attention to detail
Ability to work under pressure
Good computer skills
Time management skills
Teamwork and collaboration skills
What are the soft skills?
Excellent communication skills
Active listening
Empathy
Patience
Problem-solving abilities
Multitasking
Adaptability
Positive attitude
Teamwork
Time management
What are the technical skills?
Proficiency in using call centre software and tools
Ability to troubleshoot technical issues over the phone
Knowledge of computer hardware and software
Familiarity with internet and networking protocols
Understanding of telecommunication systems and equipment
Ability to multitask and manage multiple calls simultaneously
Excellent communication and interpersonal skills
Attention to detail and accuracy in data entry
Ability to follow scripts and guidelines for customer interactions
Flexibility to work in shifts and adapt to changing work schedules
Why is an assessment important?
Assessments are important for many reasons, both in educational and professional settings. Here are some of the key reasons why assessments are important:
Measure Learning: Assessments are used to measure the level of learning that has occurred, allowing instructors and employers to identify strengths and weaknesses in a student or employee's knowledge and skills.
Identify Gaps: Assessments can also help identify gaps in learning or performance, allowing instructors and employers to provide targeted support and resources to address those gaps.
Evaluate Effectiveness: Assessments can help evaluate the effectiveness of teaching methods, training programs, or learning materials, allowing instructors and employers to make data-driven decisions to improve their offerings.
Provide Feedback: Assessments provide valuable feedback to both students and employees, helping them understand their progress and identify areas for improvement. This feedback can motivate individuals to work harder and achieve their goals.
Support Decision Making: Assessments can also be used to support decision-making processes, such as hiring decisions or admission to academic programs.
Standardize Processes: Assessments help standardize processes and ensure that all students or employees are evaluated using the same criteria, making it easier to compare results across individuals or groups.
Improved Hiring Efficiency
Customizable assessments, companies can efficiently and effectively evaluate candidates' skills, knowledge, and abilities, reducing the time and resources required for hiring.
Accurate Candidate Evaluation
Comprehensive testing and assessment platform provides accurate and objective insights into candidates' skills, knowledge, and abilities, enabling companies to make informed hiring decisions based on objective data.
Customizable Assessments
Platform allows companies to create and customize assessments tailored to their specific job requirements and skill sets, ensuring that they are evaluating candidates based on the skills that are most critical to their business.
Enhanced Employee Performance
Platform includes a range of assessments and training programs designed to improve employee skills and knowledge, helping companies build a more skilled and capable workforce. By identifying skill gaps and providing targeted training, companies can improve employee performance and productivity.
Accurate Results
Proprietary algorithm guarantees that your assessments are accurate and unbiased, eliminating any potential for human error or bias. This means that you can confidently make informed decisions about your candidates, knowing that the results are based solely on their skills and abilities.
Access Pre-Paid Assessments
At Skills Council of Canada, we're dedicated to empowering individuals from vulnerable communities to realize their career aspirations. Part of our commitment includes providing access to job-role and subject-based assessments to identify and address skill gaps. We deliver these services exclusively through our partner organizations that serve vulnerable populations. To avail of these pre-funded services, your organization needs to partner with us and demonstrate your commitment to serving vulnerable communities in need of support.
