Test Description
This test measures the candidate’s knowledge to direct all activities relating to funeral services, to offer counsel and comfort to the bereaved, to complete and maintain records, to embalm and cosmeticize the deceased, and to ensure compliance with laws and regulations. The test covers several subject areas:
Subject Areas
- Call Center
- Customer Service
- Data Checking
- Following Directions
- Form-Fill Data Entry Typing
- Funeral Services
- Marketing Concepts
- Matching Simulation – Healthcare
- Medical Terminology
It can be used to measure the performance potential of candidates for the following positions: Funeral Home Manager and Funeral Service Manager.